Shipping Policy

At CLICKCURA, we aim to process and deliver your orders as efficiently as possible. Please review our shipping policy below for information about order processing, delivery times, tracking, cancellations, and customer support.

1. Order Processing

Orders are prepared for dispatch within 1–5 business days after payment has been confirmed. Most orders are dispatched within 2 business days. During promotional periods, peak seasons, and public holidays, processing may take up to 7 business days.

Orders are not processed, shipped, or delivered on weekends or public holidays. Orders placed after 12:00 PM Pacific Standard Time (PST) will begin processing on the next business day.

2. Where Your Order Ships From

CLICKCURA fulfils orders through multiple warehouse locations. Depending on product availability at the time of purchase, your order may be dispatched from one of the following locations:

• Our fulfilment partner's warehouse in California, United States.
• Our overseas warehouse in Asia.

The dispatch location is assigned automatically based on stock availability and cannot be selected at checkout.

Orders shipped from our overseas warehouse generally require additional transit time. Please refer to the delivery estimates below for more information.

3. Estimated Delivery Times

Delivery time begins when your order has been dispatched, not when your order is placed.

United States and Canada

• US warehouse: Estimated delivery within 3–10 business days after dispatch, or approximately 5–15 business days from the date of order.
• Overseas warehouse: Estimated delivery within 10–20 business days after dispatch, or approximately 12–25 business days from the date of order.

Australia and Other International Destinations

Estimated delivery is 10–25 business days after dispatch, depending on the destination, carrier operations, and customs clearance.

All delivery times are estimates based on our delivery experience and are not guaranteed. Delays may occur during peak seasons, customs inspections, adverse weather conditions, or carrier disruptions.

If your order has not arrived within 30 business days after dispatch, please contact our customer support team. We will investigate the shipment and offer a replacement or a full refund, at your choice, subject to applicable law.

Please note that CLICKCURA does not offer overnight, express, or guaranteed next-day delivery.

4. Shipping Options at Checkout

Free Shipping

Free standard shipping is available at no additional charge. Estimated delivery times are based on the shipping origin and destination outlined in this policy.

Skip the Line — Priority Processing ($6.99)

For an additional $6.99, you may select our Skip the Line — Priority Processing option.

This service prioritizes your order in our processing queue, with dispatch targeted within 1 business day, subject to stock availability.

Priority Processing applies to order preparation and dispatch only. It does not speed up carrier transit time or guarantee delivery by a specific date.

5. Order Tracking

Once your order has been dispatched, we will send a confirmation email containing your tracking information.

Please allow 3–7 days after dispatch for tracking updates to appear. Tracking information may not update daily while a package is in international transit or undergoing customs clearance.

Why Your Tracking Number May Change

Orders shipped from our overseas warehouse may be transferred between international and domestic shipping carriers.

Your package may initially be tracked using an international tracking number before being handed to a local carrier, such as USPS, for final delivery. The domestic carrier may issue a separate tracking number during this process.

This is a normal part of international shipping and does not necessarily indicate a problem with your shipment. Where available, your tracking link will update automatically when the package is transferred.

6. If Your Order Has Not Arrived

If your package has not arrived within the estimated delivery window, please contact us at **contact@clickcura.com** and include your order number.

Our customer support team aims to respond within 1 business day and will work with you to resolve the issue. Depending on the circumstances, available resolutions may include:

• Investigating and tracing the package with the carrier.
• Reshipping your order at no additional cost.
• Issuing a full refund.

For orders that remain undelivered beyond 30 business days after dispatch, we will offer a replacement or full refund, at your choice, subject to applicable law.

We encourage you to contact us directly so we can investigate and resolve delivery issues as quickly as possible.

7. Cancellations and Address Changes

You may request an order cancellation or delivery address correction within 12 hours of placing your order by emailing contact@clickcura.com with your order number and the requested change.

After this period, your order may already be in preparation or have entered the fulfilment process. We cannot guarantee that cancellation or modification will be possible once processing has begun.

If a package is returned to us because the shipping address provided at checkout was incomplete or incorrect, we will contact you to discuss the available options. Additional shipping charges may apply if reshipment is required.

8. Proof of Delivery

Our shipping carriers may record delivery confirmation, including a delivery scan, photograph, or GPS information, depending on the service used.

If your tracking information indicates that your package has been delivered but you cannot locate it, please contact us within 7 days of the delivery scan.

We will help you initiate an investigation with the carrier and review the available delivery information.

Where a package is confirmed as delivered to the address provided at checkout, responsibility for any subsequent loss or theft will be assessed based on the available evidence and applicable consumer protection laws.

9. Damaged Items

If your order arrives damaged, please notify us at **contact@clickcura.com within 7 days of delivery**.

To help us assess the issue, please include:

• Your order number.
• Clear photographs or a video showing the damaged item.
• Photographs of the packaging, where possible.

Once we review your report, we will arrange an appropriate resolution, which may include a replacement or refund at no additional cost, subject to applicable law.

10. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your address before placing your order. If you notice an error, contact us within 12 hours so we can attempt to correct it before dispatch.

CLICKCURA cannot guarantee successful delivery when an incorrect or incomplete address has been provided. If a package is returned because of an address issue, additional charges may apply for reshipment.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

11. Shipping Destinations

CLICKCURA currently ships to the following destinations:

• United States
• Canada
• Australia

Orders to other destinations may be accepted at our discretion. Availability, delivery times, shipping arrangements, and applicable import charges may vary by destination.

If you are unsure whether we can deliver to your location, please contact our customer support team before placing your order.

12. Customs, Duties, and Taxes

International shipments may be subject to import duties, customs taxes, VAT, or other handling fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the amount paid to CLICKCURA. Customers are responsible for applicable import charges imposed by their local authorities.

Because customs charges vary by country and shipment, we cannot guarantee or estimate the exact amount in advance.

Customs inspections may also cause delivery delays beyond our control.

13. Customer Support

If you have questions about shipping, tracking, delivery delays, damaged items, or an existing order, please contact us using the details below.

Customer Support

• Email: contact@clickcura.com
• Phone: +1 (321) 233-5575
• Support Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Standard Time (EST)

For general enquiries or customer support requests, you may also visit our Contact Us page and submit the contact form.

Business Information

• Business Name: CLICKCURA LIMITED
• Business Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong
• Operated By: CLICKCURA LIMITED

For the fastest assistance, please include your order number in all order-related enquiries.

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Thank you for shopping with CLICKCURA. We appreciate your business and are committed to providing a smooth shopping and delivery experience.